Terms of Service
Last updated: 2025-10-27
1) Who we are
These Terms govern the services provided by Hanstell AB, Johannesbäcksgatan 63, 754 44 Uppsala, Sweden. Contact: [email protected].
2) Services
We provide communication content, community access via Skool (Hanstell Communication), 1:1 coaching in communication skills and public speaking. We may update or improve features from time to time.
3) Eligibility
You must be 16+ to use the Services. By using them, you confirm you have authority to enter these Terms.
4) Pricing & Payment
Prices may vary depending on service used, contact [email protected] for more information.
Payments are processed by our providers (e.g., Stripe / Skool). Taxes/VAT may apply.
Access can be suspended for failed or disputed payments.
5) Refunds & Guarantees
Every paid program inside the Hanstell ecosystem including the cohort and 1:1 coaching, comes with a 14-day money-back guarantee. email [email protected] by Day 14 for a refund. One refund per person.
Refunds are processed back to the original payment method within 5–10 business days.
How it works:
Complete the start module or first two weeks of your cohort.
Track your speaking practice (videos, prompts, or calls).
If you don’t feel measurable progress in clarity, articulation, or confidence, email us within 14 days for a full refund.
We do not guarantee any specific outcome beyond the service-extension terms above.
6) Health disclaimer
Content is for educational purposes only and is not therapy. If you struggle with mental health issues, consult a psychologist before starting. You are responsible for your decisions.
7) Community rules
Be respectful. No harassment, hate, spam, or illegal content. Ask coaching questions publicly in Skool (no private coaching DMs). We may remove content or accounts that breach rules.
Members may not record, copy, or distribute live sessions or internal content without written consent.
8) Intellectual property
All content, plans, frameworks, videos, and materials are our IP (or licensed to us). We grant you a personal, non-transferable license for your own use while an active member. No sharing, reselling, or redistribution.
9) User content
You retain rights to your posts and uploads, and you grant us a non-exclusive license to display them inside the community. Don’t upload anything you don’t have rights to.
10) Service changes & availability
We may modify or discontinue features with reasonable notice. Temporary downtime may occur for maintenance or provider outages.
11) Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages. Our aggregate liability for any claim will not exceed the fees you paid in the 12 months prior to the event giving rise to the claim.
Nothing in these Terms limits liability for gross negligence or intentional misconduct where such limitation is not permitted by law.
12) Data & privacy
We process personal data per our https://hanstell.com/privacy. By using the Services, you agree to that policy.
13) Governing law & venue
These Terms are governed by the laws of Sweden. Exclusive venue: Sweden (your local court/jurisdiction).
14) Changes to these Terms
We may update these Terms; continued use after an update constitutes acceptance. The “Last updated” date shows the latest version.
15) Contact
Contact. Hanstell AB, Johannesbäcksgatan 63, 754 44 Uppsala, Sweden. Email: [email protected]